TA Repairs and Spares

Came swiftly n fixed my oven

“Came swiftly n fixed my oven”

Do not use this company

“Do not use this company. My elderly parents have significant accessibility issues. They do not use email and conduct their business by telephone. They booked a washing machine repair by phone with NAC Domestic Appliances, and paid the initial call out fee of just under £100. An engineer attended their home, diagnosed their fault as a failed heating unit (the problem was actually that the drum wouldn't turn). He arranged for the office to phone them to provide a quote to them which was an additional £77 for the part, the labour being included in the initial call out fee. They paid this by phone, and heard nothing about a fitting date until they chased it up by phone a few days later. The office said they had emailed the installation details a few days earlier. This was clearly untrue as my parents didn't have a email address to give them, a point later concede by the company. The engineer kept the appointment and apparently did the repair. He did not test the machine after finishing, instead telling my parents to contact the office if there was a problem. When they tried to use the machine, the fault had not been repaired. They reported it to the office less than a couple of hours after the engineer left. The office said they would glass the engineer to contact them. This did not happen. Since then, my parents have repeatedly tried to contact the company by phone, every call going to an answerphone message with no opportunity to leave a message. I have subsequently raised a complaint via the company's website. I have completed their complaint form and have had a couple of apologetic AI generated responses to my messages, but no actual update on my complaint beyond this. They have told me that they will only deal with the person whose name is on file. I have told them how to contact my parents using a phone number the company already has on file to verify that I can act on their behalf. I have no confidence in this company's ability to diagnose faults in appliances or to complete a satisfactory repair. They do not answer their telephone and they do not make reasonable adjustment to their processes to deal with customers with accessibility issues. The company no doubt will recognise the story behind this review as they have recent correspondence which I have sent on behalf of my parents. They have my contact details and those of my parents, so if they choose to contact me or them to resolve this issue, I will happily update this review to say that.”

Very efficient good communication…

“Very efficient good communication engineer sorted the job also lowest quote”

A quick appointment and efficient…

“A quick appointment and efficient repair.”

Yvonne was super nice

“Yvonne was super nice, giving me all the details about my repair.”