Privacy Policy
This policy explains how NAC (Domestic Appliances) Ltd (“we”, “us”) processes personal data on Whitegoods Help – Find an Engineer. We are the data controller for information collected through this website.
1. Data we collect
- Search and booking data — postcode, appliance and brand details you enter when searching or requesting a booking, which are shared with the engineer you choose.
- Engineer application data — business and contact details submitted by engineers applying to join the marketplace.
- Review data — the display name and review text you submit.
- Technical data — basic usage events and logs used to run and secure the service.
2. How we use it
We use this data to operate the marketplace, pass booking requests to your chosen engineer, verify and publish engineer listings, moderate reviews, and protect the service against abuse. Our lawful bases are performance of a contract, legitimate interests, and consent where required.
3. Sharing
Booking details are shared with the engineer you select. We do not sell personal data. Service providers who host or support the website process data under contract with us.
4. Retention
We keep personal data only as long as needed for the purposes above, and for as long as legal or accounting obligations require.
5. Your rights
You have the right to access, correct, erase and restrict processing of your personal data, and to object to processing based on legitimate interests. You can also complain to the Information Commissioner’s Office (ICO).
6. Contact
To exercise your rights or ask questions about this policy, contact NAC (Domestic Appliances) Ltd using the contact details published in the site footer.