Onea Appliances Ltd

Excellent service.

“Friendly, polite and knowledgeable.”

Nice job I like that

“Nice job I like that”

Everything was excellent

“Everything was excellent”

Excellent service

“Excellent service. The engineer identified the problems with our oven and gas hob and very efficiently and tidily completed the repair.”

Attrocious

“Attrocious. Booked an 'engineer' visit to check/service our Rangemaster cooker on which one burner was showing yellow flames. Engineer arrived as scheduled and confirmed yellow flame. He noted that usual cause was dirty burner crowns, but not in this case as we had already cleaned them. He then advised that despite no obvious damage or wear a replacement cap and crown would be required but this might not be the problem and then left. Some 30 minutes later he telephoned to advise that NAC could not get the parts and hence could not attempt a repair. Furthermore he advised that he had contacted 'gas safe' who would be arriving shortly to disconnect our gas supply! Checking online I note that the parts are readily available and in stock from several suppliers including Rangemaster. It is obviously ridiculous for a company of this size not to be able to obtain parts from the manufacturer when they are readily available. NAC gave me some lame excuse that there is a difference between private and commercial purchases relating to warranty - clearly this is nonsense despite their excuses. Cadent duly visited and the helpful engineer managed to disconnect the supply to the cooker but leave the boiler for hot water serviceable. He stated that this was not the normal approach - which would be to disconnect all - but was prepared to help. I did speak with NAC who sent me a form to detail the 'complaint which I completed. As expected I got a stock answer with lame excuses. So where does that leave me - a bill from NAC for a useless callout, cooker completely disconnected and no repair path. I have now ordered the parts from Rangemaster and await their arrival. I will then have to find (and pay for) a 'gas safe' engineer to reconnect the supply and test. In summary contacting NAC was a serious mistake which instead of helping have made the issue appreciably worse. Personally I would avoid! Having read other negative reviews on here I am sure that NAC will respond with a standard text - most likely an automatic 'bot'! To save them the bother I paste their usual response below. Update - Indeed NAC 'replied' with that exact text! "We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall TrustPilot Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process, or a very small percentage of our customers may not be happy with a repair visit outcome. If you left the required identifiable information when leaving your review, then we will be able to find your repair and we’ll look in to your review content internally and contact you if we need to discuss anything further."”