Cee Jay

“Pleasant men - let me know when they were coming. Done job swiftly”

Poor scheduling and high charges

“Our scheduled appointment was rescheduled due to the technician's unavailability. The appointment was subsequently moved to the end of the day. I waited throughout the day without receiving any communication until 16:34 on May 20th, just minutes before the technician's arrival. Unfortunately, this timing was too late for the service to be completed, as his arrival would have been after 5 PM, and I had prior commitments. The technician and I mutually agreed to reschedule for an earlier time, approximately 10 AM on May 27th. However, the technician arrived after 2 PM. Punctuality has been a consistent concern, as the agreed-upon timings have not been met. During yesterday's visit, the technician was able to reduce the noise from the fridge freezer; however, there was limited further action that could be taken. The technician indicated that the compressor is nearing the end of its operational life, noting that it was running hot despite the fans functioning. Given the limited scope of work performed, primarily consisting of tightening a few bolts, the call-out charge appears substantial.”

I didn’t know I was contacting someone…

“I didn’t know I was contacting someone that wasn’t local.”

New fridge hinges required

“New fridge hinges required, price, date and time agreed the technician arrived on time, repaired to a good standard, happy and satisfied with the work.”

The problem was a 'squealing' tumble…

“The problem was a 'squealing' tumble dryer. Th two engineers arrived on time and were able to resolve the problem with relative ease. They were knowledgeable about the machine involved and had come well prepared with the part they thought correctly that was relevant to the 'squeal',,,”