ABC Maintenance London Ltd.

Great service engineer excellent

“Great service engineer excellent”

Totally unprofessional and technically incompetent

“The engineer visited the property of the faulty fridge/freezer on the 26th November. None has contacted me on the day to tell me the outcome of the visit. I had to find out from the tenants of the property that the engineer mentioned there was a problem with the cooling fan. I have received an email from ABC-Maintenance (the local company subcontracted by NAC to fix the job in my area) on the afternoon of the 28th Nov to state that there is a faulty fan motor that needs replacing and they quoted me £200 plus VAT and 5-10 working days to source it. On the 29th Nov, I had a telephone call with a person from ABC who suggested that I should buy a new fridge/freezer as this was a difficult fix to do. I have requested a detailed report of the fault but ABC was unable to provide any details to me about the faulty fan. To my request, they have provided me with the part number of the faulty fan. On the 4th of December, I have ordered the faulty part directly from Bosch with a retail price of £107 inc. VAT and with a delivery time of 3 days max. I emailed ABC on the 5th Dec asking them to arrange for an engineer to become available from the mid of the week commencing 9th Dec. I had the part delivered by Monday the 9th Dec but have received no response from ABC at all. I emailed ABC again on Tuesday 10th Dec asking for an engineer to fit the fan and it was finally arranged for the engineer to visit the property on Friday the 13th Dec. Again, none called me on the day to inform me about the outcome of the visit. The engineer said to the tenants that this was fixed and it will take some time for the fridge/freezer to cool again. On the next day, I have been informed by the tenants that the fridge/freezer is not working and the fix didn’t work. I emailed ABC on Sunday informing them about this and have received no response. On Tuesday 17th Dec, I had to call ABC only to find out that the engineer said there are more faulty parts that need to be replaced. I am now waiting for a new report that will list the new faulty items. This is completely unacceptable and unprofessional. The engineers were totally incompetent to identify the issue and in addition, they do not carry any spare parts with them so they can fix any issues on the spot. Due to them, there will be a young family of 2 professionals and a 6-year-old girl who they have been living without a fridge/freezer since the 21of of November and may be left without a working fridge/freezer during Christmas. Very disappointing and unprofessional. I am trying to arrange an urgent visit directly from Bosch engineers to fix the issue. Both NAC and their subcontractors are responsible for this and I would not recommend to anyone using them.”

“”